Returns & Refunds

We want every card to arrive exactly as described. If something is wrong with your order, message us within 7 days of delivery and we will sort it out.

What We Accept

• Wrong item sent.
• Item damaged in transit (photos of the parcel and item required).
• Item materially different from the listing description or photo.
• Missing items from your parcel.

What We Cannot Accept

• Change of mind, or a card losing market value after purchase.
• Opened sealed product, or claims based on what you pulled from sealed product.
• Minor manufacturer flaws in packaging or print, which are normal for TCG products.
• Items damaged after delivery, or altered, sleeved-over-graded or resubmitted items.

How To Claim

Email zidtcg@gmail.com with your order number and clear photos. Keep the original packaging until the claim is closed.

Refunds

Approved refunds are issued to the original PayPal payment, usually within 3–5 business days of us receiving the returned item or approving the claim. Where a return is required and the fault is ours, we cover return postage.

Cancellations

We can cancel and refund an order in full any time before it ships. Once shipped, the policy above applies.